We truly value your experience with BHuman. If, for any reason, things don't go as planned and you feel the need for a refund, we're here to help. Just keep the following guidelines in mind:
You can request a refund if:
Cancellation Timing: If you tried to cancel your plan using a method outside our regular platform cancellation process before being charged, and somehow we missed your email - we’ve got your back.
Platform Bugs: If there's a significant glitch on our platform that's affecting your workflow, we understand. Do note, however, that dissatisfaction with video/audio outcomes isn't covered here. By adhering to our recording guidelines, you can achieve optimal results. Our refund is applicable when there's an acknowledged bug preventing the platform from functioning as designed.
If you qualify for any of these, and would like a refund, please reach out to our customer support with timestamped screenshots explaining the situation so we can help.
Lastly, we're committed to offering top-notch services, and there are certain costs associated with that. So, it's always a good idea to stay updated with your billing details if you're considering cancellation. Thank you for choosing BHuman! We appreciate your understanding. ?
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